Refund policy

Last updated: August 2026

Thank you for shopping at Manduka Indonesia. Please read this policy carefully before making a purchase.

1. Lifetime Warranty – PRO Series Only

Manduka PRO®, PROlite®, and PRO Travel mats (“PRO Series”) are covered by a Limited Lifetime Warranty against manufacturing defects under normal use.

This warranty covers:

  • Manufacturing defects
  • Structural failure under normal practice conditions

This warranty does not cover:

  • Normal wear and tear
  • Cosmetic damage
  • Improper care or cleaning
  • Cuts, burns, or misuse
  • Commercial use beyond normal yoga practice

Proof of purchase from Manduka Indonesia or an authorized retailer is required for all warranty claims.

2. Returns for Non-PRO Products

For products outside the PRO Series, returns are accepted only if the product is confirmed to be defective.

A return request must meet all of the following conditions:

  • Reported within 7 (seven) days of receiving the product
  • Product is unused and in its original condition
  • Original packaging is intact
  • Proof of purchase is provided
  • A valid, uncut unboxing video is submitted

We do not accept returns due to:

  • Change of mind
  • Wrong color choice
  • Personal preference
  • Minor cosmetic variations
  • Improper handling or misuse

3. Mandatory Unboxing Video

To be eligible for a defect claim, you must provide a clear, continuous, and unedited unboxing video that:

  • Starts before the shipping package is opened
  • Clearly shows the shipping label
  • Shows the full unboxing process without cuts
  • Clearly displays the product’s condition
  • Clearly shows the reported issue

Videos that are edited, cut, paused, or incomplete may result in rejection of the claim. Claims submitted without a valid unboxing video may not be processed.

4. Inspection & Approval

All return and warranty claims are subject to inspection and approval by Manduka Indonesia. We reserve the right to:

  • Reject claims that do not meet the stated requirements
  • Request additional documentation if necessary
  • Determine whether a product qualifies as defective

5. Refunds & Replacements

If a claim is approved, we may offer one of the following:

  • Product replacement (subject to stock availability)
  • Store credit
  • Refund to the original payment method

Shipping costs are non-refundable unless the product is confirmed to be defective.

6. How to Submit a Claim

Email us at support@manduka.id and include:

  • Your order number
  • A description of the issue
  • Clear photos of the product
  • The complete unboxing video